Return and Refund Policy

Thank you for choosing our online store! We want to ensure that you are completely satisfied with your purchases. Below you will find our return and refund policy to facilitate the return process and assist you in case you wish to make a return or obtain a refund.

Return policy

We accept returns for unused, undamaged products in their original packaging within 30 days from the date of purchase. To initiate the return process, please contact us with your order number and a detailed description of the reason for the return. We will provide you with instructions for the return.

Return Shipping Fees

Return shipping fees are the responsibility of the customer unless the returned product is defective or damaged due to our fault. We recommend using a trackable shipping method to ensure that the return reaches us successfully. We cannot be held responsible for returns that are lost or damaged during transit.

Refund Process

Once the return is received and verified, we will process the refund using the original payment method used for the purchase. Please note that the time it takes for the refund to appear may vary depending on the payment method and your financial institution. We will do our best to complete the refund as quickly as possible.

Non-eligible Products for Return

Some products may not be eligible for return due to hygiene or safety reasons. These products will be clearly indicated in the product description. Please review the information carefully before making a purchase. In case a product is not eligible for return, it will be indicated on the product page and during the checkout process.